Welcome to the Event Galleria Client Services Portal
This section of our website is designed for Event Galleria clients exclusively. As one of our special clients we have designed this portal specifically to help you with every aspect of your planning. Along with special downloads, you will find band play lists, planning documents, design templates for your wedding and event albums, album samples, complete instructions to help you along and, even, a fully interactive musical library for creating play lists, and a Payment Gateway to help you make payments right on line.At Event Galleria we are constantly trying to improve our customer service. With that in mind, we have implemented the "Event Galleria Instant Answers Program." Do you have a question about a service we are providing for your event? Trying to find out the status of your album design or video production? Would you like to add an additional service or make a change on your existing order. We can answer any questions conveniently and quickly via text message. Answers are available throughout the day and, as long as we have the required information, will be responded to with 1 hour.
Here's all you have to do: Simply click on the link below and it will drop you into our "Instant Answers" section. Please enter your name in the "Name" field and your phone number in the "Phone" field.
Below the "Phone" field you will see a box marked "Question." Simply write your questions in that field. Please make sure the number you insert into the "Phone" field is a cell phone number and we can text you back. Due to weekend event obligations, questions submitted after 5:00pm on Friday will be contacted the following Monday. Other than that, we will contact you back right away!!!
We have also included a "Frequently Asked Questions" section here to answer many of the concerns that our clients have expressed to us over the years. If you have a question that we did not answer her, let us know and we will correct it immediately.
Event Galleria Referral Program(How to Save Big Money!)
Before we start, we would like to take a moment to say "thank you" for your trust in our company. We will work our hardest to make sure you happy with your experience.
Over the years, Event Galleria has been fortunate to get a great deal of business from client referrals. We always appreciate that and all client referrals are treated with the utmost focus on service and satisfaction. With that in mind, we have created the "Event Galleria Referral Program." For one booked referral that you forward to us, we will credit your account $100.00. For two referrals we will credit you $300.00, and for 3 or more referrals we will credit you $500.00. Simply pass along their name in contact information to us. We will contact them and, if they book you receive the credits.
If you are a previous client or are paid in full, you can take your credit as free upgrades or cash!!! Simply click on the link below and enter our client referral gateway. Enter the required information, and we'll take it from there.
Thanks in advance for all your help and consideration!!!
Event Galleria Frequently Asked Questions
Over the course of several years serving wedding and event clients, we have found that many people have the same concerns and questions. Though we can’t anticipate every question, we have tried to answer as many of them here as possible.
If you have a question that is not answered here, please feel free to email us at questions@eventgalleria.com. We will respond within 24 hours.
1. I would like to come in and do the final planning for my day. When is that done?
Most “finals” are done approximately 30-45 days before your event.
2. What should I bring to my “final?”
It’s all according to what services you have purchased. If you are using our music or DJ services, you will need to fill out the “Music Final Form.” It covers all the points that your music provider will need. There is a long version and a short version and they are available below. Print them both out and decide how much detail you want to go into. Whichever one you choose, fill it out and bring it with you to the final.
If you are a photography or videography client, then you will need to fill out the “Photo Timeline” or “Video Prep Form.” Each one of these forms breaks down your day into chunks of time and will explain to your provider what time everything is expected to happen so he or she can plan accordingly.
Also, based on which services you purchased, payments may be due. Photography and video services are normally paid in thirds. The first third was when you contracted with Event Galleria. The second third is due when you come in for your final arrangements appointment about 1-2 months before, and the final third is made when you pick up your proofs from your photography package and your finished video from you video package.
Why do I pay my final third when I pick up my proofs? Shouldn’t I pay for everything when I get my finished album?
The problem is, we are dealing with digital images that are easily replicated. If we release the images before we get paid a client may easily take them to another album company and do it without using our services. We need to collect the final third of the payment for photographic services to protect ourselves.
Will I meet with my provider (bandleader, DJ, Photographer, Videographer) at the final?
In the past, that was our policy, however, due to details that were missed, we have decided to make a few changes. You will meet with an Event Galleria representative first to go over everything with you and make sure all the necessary information is collected. Then we will pass that information to the talent and they will contact you.
When will they contact me?
We meet with the talent to review all the documentation first, and then they contact you. With each provider the contact time is a bit different, but all talent will contact you the week of the event.
I don’t think that’s enough time. I would like to contact them before that. What should I do?
Please understand that many of our providers work at this all year and have other clients also. Their focus is to make all of their clients happy. If you want to reach any of our staff, their emails are listed below. Email them any question and they will contact you within 24 hours on normal business days. Any emails sent after 5:00pm Friday will be answered the following Monday.
On the day of my event, I have specific people or moments that I want to make sure the photographer and/or videographer get. How do I make sure they do?
Please understand that we do not know your family. It is usually our focus to get as many shots of the immediately family (Mother, Father, Siblings) and bridal party. Once the reception begins we tend to stay focused on the action. We still get formals and special shots throughout the night, but we need to focus on the dance floor area, because that’s where most important moments happen.
If there are other people you would like us to photograph or videotape, please let us know. We don’t know everyone at your wedding, and are unaware of who is the important grandmother or great aunt, and who is just a distance relative. Below are links to documents called “Photo Timeline” and “Video Prep Form.” When filling these out for your “final arrangements” appointment, please make sure you mention it here.
How long after my event, will I receive my photo proofs?
It is our goal to have proofs available to our photo clients within 30 days of your event. During slower periods of the year we can usually turn them around more quickly, during the busier times we may need a little extra time.
9. I’ve received my proofs…now what?
Once you receive your proofs, it’s time to go to work!!! You must begin to narrow down your selection to the number of photos in your album. We work with several album creation companies, but most offer the same page to pictures ratio. You are roughly allowed 50% more in pictures then pages. In other words, for a 40 page album, select 60-65 pictures…for 50 pages, select 70-75 pictures…etc.
Make a list of those photos in the order you want them to appear in the album and email it to: nkazimir@eventgalleria.com at that time you can also set up your album design phone conference with Noel. Let us know when is convenient for you to spend some time on the phone reviewing your selections and going over your choices. Noel will contact you to work out a mutually convenient appointment.
These sessions used to be done at our offices during business hours, however, due to many requests from our clients with busy schedules, we’ve placed all planning and template documents on line and are all available here. Simply download the templates and instructions pertinent to you and then contact us to put it all together.
Once my album design is done is completed, how long will it take to receive my album?
One of the biggest challenges that we have had in the past is that some of our clients do not fully understand the amount of work that goes into one of our wedding or event albums. We color correct, retouch and finish each image, produce several layouts and take the greatest of care to make sure your album is “one of a kind.” Many people remember their Parent’s wedding albums with the slip in photo pages and the little brass fastening corners. The older albums were simple to produce and did not require the amount of work that and care the newer designs require.
The average album creation and delivery usually requires between 3-5 months after your album design session. If you choose to start the design process 6 months or more after you receive your proofs, it could extend your delivery time due to fact that other clients that received their proofs after you, set up their design session before you. We handle clients in the order of their design.
How come different items in my photography package take longer to deliver than other items? Why do I receive them at different times?
At Event Galleria, it is always our goal to get you your items as quickly as possible. However different parts of your package come from different suppliers and each supplier has different delivery times.
Our proofs are printed and produced locally. Our lab is close by so we can deliver the proofs and individual prints such as 5 X 7’s, 8 X 10’s, 11 X 14’s and 16 X 20’s, quickly. Our invitations and thank you notes are designed and printed by Stylart. They are located in the Midwest and their production and delivery period takes 6-8 weeks, though they have delivered more quickly.
Items such as Wedding and Family albums, guest books, and calendars are produced by our album companies. We work with several, however, none are local. One is in Illinois, one is in California and our most popular supplier, Graphi Studio is located in Rome, Italy. These items require the most work and take the longest to receive. These products can take between 3-5 months to deliver, and this is after you do your album design session. The longer you take to do that, the longer it will take to arrive. We do understand that you are excited and want to see your albums, but we cannot control their work flow. Each of these companies do outstanding, one of a kind, work, and when the finish product arrives, our clients are thrilled, but it does take time.
How long will it take to get my Wedding or Event DVDs after the event?
We usually can deliver your finished DVD about 12-16 weeks after your event, if we have everything we need. However, we do not start the editing process until all the items we need are collected. If you have chosen our “Gold Video” package, we require between 30-45 photos. These should be divided up with 1/3 being of the bride growing up, 1/3 being of the groom growing up and 1/3 of the couple through the years. If your DVD is not of a Wedding, then consult with one of our representatives as to how your photos should be divided.
We also require 4 musical choices, preferably 2 lyrical and 2 instrumental and a copy of your invitation. Once we have everything we begin the editing process.
Are we guaranteed the talent (DJ, Musicians, Photographer, Videographer) we’ve chosen?
The vast majority of our clients get the talent they have chosen. The average is over 93%. However, when you work with human beings, things can happen. Our staff can get sick, have personal or family emergencies or simply decide to quit or relocate. We cannot control that. However, we can put into place, secure back up processes that protect our clients from these changes. Event Galleria never oversells a date and we always have back up and emergency measures put into place so that everything at your event will go smoothly and you will get the extraordinary products and services we are known for.
14. When will we know if a change will have to be made?
We would like to assure everyone that changes do not happen often. Please do not worry needlessly. However, if changes do need to be made, we will inform you as soon as possible.
15. Do we get to meet the new talent?
If time permits, we will set up a meeting or telephone conference for you. If it happens the week of your event, then we will, most likely, have to either contact you by telephone or notify you through email. We will do whatever is most effective for you. It is our goal to make sure everything goes smoothly for your event.
Please understand, the reason why most people hire a company, instead of individuals, to provide services for their celebrations is that your affair is a “once in a lifetime” event. Companies have back up and emergency measures designed to assure complete satisfaction and seamless delivery. However, when the services you are purchasing are provided by an individual or single operator, if anything happens, you must fix the problem. By hiring Event Galleria you can relax and know that, with our 29 years in the wedding and event business, we have the experience to make sure that everything is covered that your special day will be protected and a complete success. All of our talent, whether musicians, DJs, photographers or videographers, are professionals with years of wedding and event experience and know how to get their jobs done right. No one on our staff has been working in the industry for less than a decade. Most have well over 15 years of experience. Please be assured, you are in good hands.
EventGalleriaPaymentCenter
Event Galleria now offers our clients the convenience of making purchases and payments on line. Are you on a payment plan? Do you need to pay your second, third or last payment on a photo or video package? Maybe you would like to purchase additional prints or videos. You can do it all right here. Simply click on the link below to enter our secured payment gateway and simply follow the directions.
To better serve our clients and give them the tools needed to prepare for their event and create and track their album and video progress, we are implementing a 24/7/365 contact service. Unlike the telephone, email is 24 hour per day service that gives you the ability to reach out to us anytime of the day or night. We guarantee to respond to your email within 24 hours during business days. Any emails sent after 4:00pm on Friday will be answered the following Monday..
The photographer contacts listed below are for your pre event planning only. Once your event has happened refer to the "Post Wedding Contacts" below. Your "day of event" with one exception, your photographer will likely not be involved in any of your post event designs or consultations.
Questions about Video Production, including client provision of photos and music for montages, slide presentations and return of montage photos.kroper@eventgalleria.com
Over the past several years our photography and video products have been getting wonderful reviews. Our clients and their families have been thrilled with the quality and artistic depth we provide. However, it is our desire to be able to deliver our services and finished products more quickly and to create a more exciting and controlled experience for our clients. We have moved our layout and design sessions to our website and all future design meetings will be done via conference using online tools.
This is an exciting and creative time. Designing your wedding album should be taken seriously and should not be rushed through. This album will be in your family for years and creating it is no small task. Just remember, we are here to help.
As we did above, we’ve put together an instructional list of “Frequently Asked Questions” to help you begin the process.
Album Layout and Design Frequently Asked Questions
1.When should we begin working on our album? We recommend that you not rush this process. Try to wait at least 6 weeks after your wedding to begin work on your album. There are several reasons for this:
Your ideas about which pictures are your favorites will likely change. Every time you look at your pictures, you will probably discover new photos that you overlooked previously. The quantity of photos can be overwhelming, and it can take time to become familiar with the images.
It will give you time to order some prints and see some of your photos first-hand. There is a big difference between looking at photos on-screen and holding prints in your hand.
Most newlyweds are going through a great period of re-adjustment after their wedding. Waiting a few weeks will give you time to deal with any travel plans, moving arrangements, etc.
How do we get started?Your first step is to download the Album Design Checklist. This form is relatively self explanatory, and gives you a good overview of the process. If you have any questions, please don't hesitate to call us. As you review the checklist you will find everything you need to know to make the right decisions about your album.
As we stated in the above "Frequently Asked Questions" section, your first decisions involve narrowing down your photos. Event Galleria usually provides at least 500 printed proofs, usually more, to each of our clients. However the average album can only fit about 60 images, so you need to begin selecting which pictures you actually want in your album. To help guide you through the process we have produced the video below called "Designing Your Album: Choosing Your Style & Narrowing Down Your Photos." Simply click on the pertinent video link and it will begin to play for you.
Once you have decided on the photos for your album we move your album choice.
How do we choose our album?Choosing an album design can be a difficult decision. You are choosing something that will be in your home for years to come. Take your time and really think about about it. Below are links to some of the different layouts that are available.
Our most popular album supplier is Graphi Studios. They provide a wonderful selection of different styles. The designs range from very traditional to very contemporary. Here is a brief description of each:
Director Style: The most elaborate and innovative layout, creates in print an should be almost movie like story of the day.
Design:Soft blended backgrounds and multiple image sequences. Reportage: A collection with multiple sizes, designed for a larger number of photo's where classical, detailed and casual pictures are used. Panorama: A simple but elegant layout without any graphical effects. Full page images and two-page panoramas are enhanced with multiple image per page for a traditional but stylish look. Portfolio: This new book is in black and white is printed on metal photographic paper and has the purpose to collect all the most beautiful and romantic shots of bride and groom. It is available starting from a small number of images (20 or even less) and is a great souvenir to combine with a 12x16 book. Classica: A classic layout, simple and elegant at the same time. A pure design with a delicate touch.
To get a better look at the albums, simply click here to visit their website.
3. After we narrow down the proofs and pick our album design, then what? The next step is to number your photos in the order in which you would like them in the album. Obviously, these should be in chronological order. It doesn't make sense to have the reception appear before the ceremony in your album. Each photo should be in a linear order, in a sequence that makes works.
Now you have your photos picked out and ordered and you have your album style chosen. Next, you want a basic understanding of design and what goes into it. Below is our second design video called "Designing Your Album II: Understanding Design and Telling Your Story." This video goes into detail about the different aspects of design and what you should know. Take a moment to view this video. It is tremendously helpful.
4. Is there anything else I have to pick for my album? There a few other choices you need to make to assure your album will be a unique expression of your tastes. There are a few additional choices to be made:
Cover color
Cameo (inset photo on the cover)
Cover imprinting
Page Stock
5. We've narrowed our proofs, ordered them for the album, picked out our album design and decided what how I wanted the album done. Now what? Now it's a matter of calling our offices to arrange a online webinar or just speak with our design specialist, to review your choices and make constructive suggestions.
6. I thought I was going to meet with your designer and have a design session? We do still offer that option, but it significantly slows down the process of getting you your finished album. It is our desire to be as efficient and expedient as possible. We have found that online design sessions are as complete and helpful as office sessions, but are much more convenient for our clients. By putting all of the initial information online, you can start the process, have all the tools you need to understand what needs to be done and have most of it done by the time you speak with us. This shortens the design process and expedites final delivery of your album.
7. Are there any additional costs to album development? Packages at the Event Galleria are inclusive. Of course, your package includes all the items listed in your contract, but we also include color and black & white editing, sepia and antiquing of photos, all tinted and color splashes, cover and page choices and your design session. We also include simple retouching.
The only additional costs incurred with Event Galleria is the purchase of additional products or services, or if you upgrade your album with additional pages or extensive retouching. Any additional purchases, upgrades or retouching is to be paid upon ordering.
8. What is the difference between simple and extensive retouching? Retouching is the magic that makes your album extraordinary. With the development of digital photography, retouching has become easier and more efficient. We are able to offer types of retouching that were formally difficult and expensive. Simple retouching includes:
Spot or extensive weight removal Extensive facial reconstruction Removal of large objects from photo (retouching a person, vehicle, signs or group out) Redoing an entire back or foreground Opening eyes or recreating facial features
Extensive retouching costs are $70.00 per hour to be paid when ordered.